LET’S FACE THE FAQS
What is your shipping policy?
All orders are processed within two business days and then shipped priority via USPS.
All U.S orders under $75 are charged a $7 shipping fee, whereas U.S orders $75 or more are shipped complimentary. New York taxes are applicable to NY residents and will be presented at checkout.
All international orders under $150 are changed a shipping fee ($35 Canada, and $50 worldwide), whereas international orders of $150 or more are shipped complimentary. VAT tax are not determined at checkout, but remain the customer’s responsibility, which is presented upon entering the country of destination.
What is your return policy?
All products are eligible for return within 30 days of receipt. Refunds will be given minus return shipping charges. Shipping damages and lost items will be replaced without cost to the customer. Please email email@example.com with your order number and product issue, and we’d be happy to address your needs. We have not had one return nor complaint yet, so here’s to continuing that winning streak!
Are your ingredients chemical free?
Every ingredient is 100% botanical. All solvents are organic and petrochemical free. All ingredients are tested through an expensive process called GC/MS (gas chromatography mass spectrum), which gives an analysis to verify that no adulterations, synthetics, dyes, fragrances, or dilutions are present in the pure extraction.
Is your packaging sustainable?
MILÈO packaging philosophy upholds the same values as it’s the ingredients inside — the very best. Our packaging is 40% bio-sourced, 70% from renewable resources, and 100% recyclable. We use hand-blown glass bottles from Italy and boxes from the U.S. Our caps are made from compressed wood pulp which are 100% reusable. Some of the reusability cases include playground equipment, and train railway tracks. The only plastic component used is an LDPE orifice reducer that is easily removed from the glass bottle for recycling. When using eco-friendly packaging, it becomes easy to recycle and reuse the entire package. Some customers have reused the box as an excellent space-saving tool via the Marie Kondo method.
Are your ingredients also sustainable?
All of our ingredients are organically cultivated, wildcrafted, or ethically farmed and verified by GC/MS analysis to guarantee each is 100% pure, chemical free, and pesticide free.
Organically grown; not yet through organic certification by the distiller.
Sourced from distillers who hold organic certification.
Harvested in the wild from an ideal natural habitat.
Sustainable farming practices without the use of pesticides or petrochemical waste.
What about the sustainability of Sandalwood?
We know that using East Indian Mysore sandalwood is controversial, being that has been over-harvested and on the brink of extinction. Now that cutting down sandalwood is illegal in India, our Mysore sandalwood has been sanctioned by the government from reputable distillers who only use the tree’s stumps and roots from trees that have already been cut down from the past. It turns out, that the natural sandalwood oil left in the stump and root, has a higher percentage of the compound santalol, which gives sandalwood it’s creamy, buttery woods aroma and skincare benefits. Thirty new sandalwood saplings are planted, tagged, and protected, once the existing stump and roots have been fully extracted,
Are these products vegan and cruelty free?
Yes. All ingredients are 100% from plants and flowers, and are certified cruelty-free by Leaping Bunny and PETA.
Why do I see floaters in my bottle?
Raw botanical ingredients contain natural plant waxes and flower components that may solidify in cooler temperatures or settle to the bottom of the bottle. Good news! They are actually full of nutrients that make your skin softer and smoother.
Why has the color of my bottle changed?
Unprocessed flowers and plants contain natural components that visually enhance our elixirs into an array of beautiful colors. Unlike synthetics or dyes, these natural colors are unstable and can change in the presence of sunlight and extreme temperatures. It’s advised to keep your elixir bottle in a dark and cool place, out of sunlight and away from any heat source. If your bottle has changed color, but the scent has not changed, then it’s still good to use, but immediately store it away from sunlight and heat, in a cool dark place. Be sure the bottle’s lid is tightly sealed after each use.
Why has my bottle changed its scent?
It’s common after many uses for the elixir oils to accumulate around the outside of the bottle’s neck, and inside the lid. These exposed oils can oxidize, altering it’s molecular structure and developing an unpleasant odor. To avoid rancidity, it’s recommended to swipe off any excess elixir oil from the bottle’s neck after each use, and wipe the lid and outer neck with a dry cloth every week or two. Never let any moisture or water in or around the bottle as that will also accelerate oxidation. Be sure the bottle’s lid is tightly sealed after each use.
When does my bottle expire?
Every bottle of Elixir Oud has a shelf life of 3 years, and since they are all hand-made in small batches, you’re guaranteed to have a fresh bottle from the moment it’s ordered. It’s recommended to finish the bottle within 9 months of use. If your elixir bottle’s both color and scent has drastically changed to be unpleasant, and feels more thick and sticky, then it has expired and recommended to discontinue its use. Discard the remainder, and recycle the bottle.
How do I order wholesale?
For retail inquiries, or large quantity orders, please email firstname.lastname@example.org.
Any other questions?
We are always happy to help and love answering questions to help others along in their wellness journey. Please email email@example.com or message us on instagram @mileonewyork.